Frequently Asked Questions

Your quote depends on the property, the type of cleaning, its current condition, the requested frequency, and any extra tasks. Share the details through our free quote form. Maria will review your request and provide a personalized price.

Yes. The form requests a free quote and does not collect payment. Maria will contact you to discuss the service and price.

No. Your selected date and time are preferences. Maria must confirm availability, the scope, and the quote before your appointment is booked.

Yes. Weekend appointments are available by arrangement and subject to confirmation. Regular business hours are Monday–Friday, 7:00 AM–5:00 PM.

Share your preferred date and time window in the form. Maria will review your request and let you know which appointment options are available.

Some urgent requests may be considered depending on the situation and availability. Please call Maria to discuss your needs. Submitting an urgent request does not guarantee service.

Please notify Maria at least two days before your appointment if you need to cancel. There is no cancellation fee. Contact her directly to discuss rescheduling and availability.

Time varies with the property’s size and condition, the service selected, and the agreed tasks. Include your approximate size, rooms, extras, and priorities in the quote request. Maria will discuss the expected scope and timing before confirmation.

The work depends on the service and the scope agreed with Maria. Residential requests can include bedrooms, bathrooms, kitchens, living areas, floors, and common spaces. Specify your priorities and any extras so the quote reflects what you need.

Regular cleaning focuses on maintaining the agreed everyday areas. Deep cleaning gives selected spaces a more detailed level of attention. Maria can help you choose based on the condition of your property and your priorities.

Deep cleaning gives agreed areas more detailed attention than routine maintenance. Describe buildup, overlooked areas, and rooms needing extra care. Maria will confirm the included tasks and any optional extras in your personalized quote.

A deep clean does not automatically include every extra task. Inside appliances, interior windows, organization, and other requests must be reviewed and included in the agreed scope. Heavy industrial cleaning, hazardous-material cleanup, and work beyond our equipment or certification capabilities are excluded.

Yes. Choose Deep Cleaning and select Partial Cleaning on the form, then list the rooms or areas you need. Maria will review their condition and quote the agreed work.

Yes. Select partial cleaning and explain which rooms or areas should be included. Maria will review the request and quote the agreed work.

Yes. You can request weekly, biweekly, or monthly cleaning. Maria will discuss the frequency and confirm a suitable schedule.

The right frequency depends on your household, daily routine, pets, and how much cleaning you handle between visits. Weekly, every-two-week, and monthly service are available to request. Tell Maria about your priorities so she can discuss a suitable schedule with you.

Share your priorities, areas to exclude, and any special instructions before the visit. Clearing loose personal items from surfaces can help make the agreed areas accessible. Discuss access, delicate items, and pet arrangements with Maria when confirming the appointment.

Yes. Select the appropriate extras in the form. Maria will confirm the tasks and any additional price in your quote.

An additional pet fee applies. Tell us about your pets and the condition of the property. Any applicable charge will be included in your personalized quote.

Yes. Pets may remain in the work area. Discuss your pets with Maria before the visit. An additional pet fee applies and will be included in your quote.

Yes. Maria brings the cleaning products needed for your requested service. Let her know about allergies, delicate surfaces, or any specific products you would like used so these can be discussed before the visit.

No. Cleaning can be carried out with or without you present. Coordinate property access directly with Maria before your appointment.

Yes. These are separate service options. Move-in cleaning helps prepare the property you are entering; move-out cleaning focuses on the space you are leaving. Share whether the property will be empty or furnished and any special requirements.

Move-out cleaning addresses the agreed areas of the property you are leaving. Share whether the space will be empty, its current condition, and any landlord or property-manager requirements. Maria will confirm the tasks and separately requested extras before service.

Deep cleaning focuses on areas needing detailed attention. Move-out cleaning is organized around preparing a property you are leaving for handover. The tasks can overlap, but the property condition, occupancy, extras, and handover requirements determine the agreed scope.

Timing depends on the property’s size, condition, access, and agreed tasks. Tell Maria your move date and preferred cleaning date, and include any handover deadline. She will review timing and availability before confirming the appointment.

It can help when you want support with cleaning during a busy move or need help addressing agreed handover tasks. Review any property-manager requirements with Maria first. No cleaning service can guarantee the return of a security deposit.

The property’s condition, size, rooms, requested tasks, and extras all affect the quote. Pet hair or intensive cleaning needs may also require additional attention. Send your details through the free quote form so Maria can review the work and provide a personalized price.

Yes. We consider offices and suitable small-business spaces. Include the business type, approximate size, priorities, and preferred frequency in your request.

Office cleaning is tailored to the workspace and agreed priorities. Requests can cover suitable work areas, restrooms, floors, and common spaces. Tell Maria your business type, approximate size, and requested tasks so the scope can be reviewed.

The appropriate frequency depends on the number of people using the space, visitor activity, and how the areas are maintained between visits. Share those details and your preferred frequency with Maria to discuss a suitable plan.

The quote depends on the business type, property size and condition, tasks, frequency, and scheduling needs. Describe the workspace in the form so Maria can review the scope and provide a personalized quote.

Yes. Describe your priorities, areas to include or exclude, and preferred frequency. Maria will review the request and confirm which tasks and appointment options can be provided.

Maria’s Cleaning Services carries liability insurance and workers’ compensation coverage. Contact Maria if you need insurance information for your project.

We have served the Charlotte community since 2019. Our approach emphasizes attention to detail, responsible service, and personalized care for homes and businesses.

We listen to your priorities, agree on the scope, organize the cleaning by area, and review the work before finishing. Let Maria know about any areas that need special attention or should be left untouched.

Please contact Maria to explain your concern. She will discuss it with you and work toward an appropriate solution based on the situation.

We do not offer heavy industrial cleaning, hazardous-material cleanup, or projects requiring specialized equipment or certifications outside our capabilities. If your request is unusual, select “Other” and describe it for review.

Visit our Service Areas page or include your city and ZIP code in the quote form. Maria will confirm whether your property is within our coverage.

No additional travel charge applies within our listed service areas.